Professional burnout of social workers

The article is devoted to the study of the process of professional burnout that occurs among social workers. Professional burnout among social workers is a topical issue for studying, since it is the personality of a specialist that is an external resource on which the quality of assistance provided to a client depends. Also, the relevance of the study of professional burnout is due to the specifics of the activities of social workers: constant communication with clients in difficult life situations can contribute to the formation of burnout. Social worker develops emotional and behavioral rigidity, which negatively affects the interaction in the client-social worker dyad, when emotional and professional burnout occurs. The emergence of indifferent behavior in the process of professional activity of a social worker complicates the establishment of a trusting contact with clients, as well as the mechanistic performance of their duties. In this article, the author adheres to the three-factor model for studying professional burnout, proposed by Maslach. Based on a three-factor model, an empirical study examined the phenomenon of professional burnout among social workers in three components: emotional exhaustion, cynicism and depersonalization, a sense of competence or lack of achievement and productivity at work. Social workers were interviewed to identify their professional burnout. The study used the interview method, the Maslach Burnout Inventory questionnaire. Also, the identification of professional burnout among social workers in the framework of an empirical study of the article will make it possible to give some recommendations on the prevention of burnout, since the quality and effectiveness of managing a particular case depends on the personal attitude of a social worker.

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